PARTICIPANT TRANSFERS (WITHIN AN EVENT)

The following three transfer options are available:

1. Downgrade or upgrade race distance [Solo/Team]

• When downgrading: There are no refunds for the difference in price
• When upgrading: The difference in price will be charged at the current tier price
• Fee = $12

2. Switch out a participant [Team]

• Teams can change one team member and make one race category change, i.e.
  • 1 male team member in a male team is switched for another male team member, remaining in the male category
  • 1 male team member in a male team is switched for a female team member and the category is changed to a mixed team
• Fee = $12

3. Switch from team to solo [Team]

• Only for when a team of two participants becomes one solo participant
• There are no refunds for the difference in price
• Fee = $12

Please note that you cannot:

• transfer your solo entry to someone else
• split a team entry into two solo entries
• transfer your team entry to another team
• transfer your team to Sprint or Stroke ‘N Stride (there is no team category)
• turn up on race day as a team entry and race solo

Processing a Transfer

• Transfers can be made up to three days before the event
• Transfers are only accepted via the online registration system
• To make a transfer, click on the Enter Now button on the race page, then, locate and click on the Transfer Now button. You will be asked to enter the email address you used with your initial entry. Follow the instructions to make your transfer.

ENTRY DEFERRAL (TO ANOTHER EVENT)

Entries cannot be deferred to future events.

PARTICIPANT WITHDRAWL (PRIOR TO AN EVENT)

Entrants wishing to withdraw after entering will be subject to the following refund conditions

• 75% refund if advised 6 or more weeks out from the event
• 50% refund if advised less than 6 weeks but more than 4 weeks out from the event
• No refunds within 4 weeks of the event

These refund conditions apply to all requests we receive, regardless of circumstances.

Requests for refunds must be made to us in writing via email at info@swimrun.com.au.

A refund will be processed within 14 business days if it is eligible.

Refunds are automatically issued to the credit/debit card originally used to pay for the entry. If this card has since been cancelled or has expired, Swimrun Australia must be notified when requesting the eligible refund.

Refunds do not include the booking and payment processing fee, which is non-refundable.

If you are not eligible for a refund, you may not receive a reply to your email.

NO-SHOW (ON EVENT DAY)

Participants who do not attend registration and do not race on event day will forfeit their entry and any merchandise associated with their entry.

Any products purchased with an entry can be collected from Swimrun Australia via a self-addressed courier package or on the day by family or friends. Collection by family or friends must be accompanied by an email to Swimrun Australia no later than the day before the event permitting the named party to collect on the athlete’s behalf.